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FAQ
Quick answers to the most common questions.
Orders & Shipping
When will my order ship?
Do you ship internationally?
How can I track my order?
Can I change or cancel my order?
Returns & Refunds
How do I start a return?
What is your return window?
Do you offer refunds?
How long do refunds take?
Do I need to pay for return shipping?
Can I return an item without approval?
USPS Pickup / Labels
Do I need to print a return label?
Will you pick up my return?
Can I drop off my return instead?
Product & Condition
What condition do items need to be in for a return?
What happens if my return doesn’t meet the guidelines?
Special Cases
What if my item arrives damaged or incorrect?
Are sale items returnable?
General
I still have questions — how can I contact you?
